The RecWell team is excited to launch a new feature for our members and patrons – a virtual line for the RSF Weight Room. The AI and machine-learning based tecnology allows patrons to join the line using their mobile device, a computer, or an on-site kiosk. You do not need to wait in a physical line when the weight rooms are at capacity. Now you can use other offerings in the RSF until it is your turn.
We are implementing a new system so that you do not need to wait in a physical line when the RSF Weight Rooms are at capacity. Now you can use other offerings in the RSF until it is your turn.
When do I need to use the virtual line?
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The virtual line will be available to join whenever the RSF Weight Room Crowd Meter reaches 95% capacity or higher, regardless of the time of day.
Why is the wait time inaccurate?
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This system uses AI and machine-learning technology and will continue to adapt to customer use patterns. We hope it will accurately reflect the wait time in the future, if it is not currently. We recommend joining the virtual line when you are within 5-10 minutes of the RSF.
How long do I have once I am summoned to claim my spot? Is there a restriction on the amount of time to use the weight room?
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You are given a 10 minute window to arrive at the entrance to the weight room once summoned. You can spend as long as you want in the weight room once admitted.
Can my friend join me in the weight room?
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Everyone must join the virtual line and be admitted individually.
What if I need to leave the weight room to use the restroom or go to my locker?
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Notify the staff at the entrance to the weight room and they will let you back in.
If I have an international phone number, how do I sign up for the virtual line?
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International phone numbers are now supported for joining the virtual queue. You may need to select your country before entering your mobile phone number to ensure you receive the text updates.
What are my options for joining the virtual line if I don't have a mobile phone?
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You may sign up on our on-site kiosk with just your name.
Once you join the line, you will receive a position in the queue along with an estimated wait time. Please monitor the screen at the weight room entrance for real-time updates.
How do I share my feedback on the virtual weight room line?
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Please share positive or constructive feedback with us via this form.
What if I need help using the virtual line?
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RecWell staff can assist you with joining the virtual queue when you arrive. An on-site kiosk is also available at the RSF across from the main Weight Room.
If you would like one-on-one assistance, you may schedule an appointment with the Assistant Director of Customer Service.
